Some lessons from JerryWeinberg's BecomingaTechnicalLeader * No matter how strange it may look, most people are actually trying to be helpful. * Attempts to help are often misinterpreted as attempts to interfere. * Wanting to help people may be a noble motive, but that doesn't make it any easier. See also AssumeGoodFaith, HanlonsRazor, AssumeIgnoranceNotMalice