A ManagementIdea which I think is a ManagementPattern. Developed by DavidNorton and RobertKaplan.

You can't manage what you can't measure, so a manager should have all the necessary information in just one card (screen or page).

Information is entered into the system by workers as they work. No extra work is necessary to enter information, that would delay the information entry.

Managers can see the information in RealTime by looking at the card, the BSC (BalancedScoreCard).

Key business drivers are transformed into KPI (KeyProcessIndexes) that appear as scores in the BSC.

Alternatively, KPI is KeyPerformanceIndicator.
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'''Resources'''

'' Balanced Scorecard method'' at http://www.valuebasedmanagement.net/methods_balancedscorecard.html

''BSC and reality '' http://www.cio.com/research/leadership/edit/la091504_scorecard.html?action=print

''Aiming resources at success'' http://www.itworld.com/App/220/IW000619esbsc/pfindex.html

''Successfully Managing Change with a Balanced Scorecard'' at http://metrus.com/products/spgr.html

''What is BSC by consulting firm'' http://www.toolpack.com/scorecard.html
* Anyone using such an approach? How does it work out? -- demon-gw.denbridgemarine.com
** You may try to request the electronic reprints from http://metrus.com/learning/read.html, which include writeups on the use of BalancedScoreCard''''''s. I know it was used in at least one company for a while. Unsure whether it is still THE method for measuring heartbeats. Pls share your experience if you do request for this material -- dl

''BSC vendor site has list of related articles '' see http://www.corvu.com

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YouCantImproveWhatYouDontMeasure