If the product is aimed at a mass market, how can you be sure yout customer stories are representative of the whole market? --CayteLindner This problem is no better or worse with EvolutionaryDelivery than any other kind of software (or any other consumer product). The usual techniques apply: * Good marketing folks * A strong and clearly communicated vision of the product * A clear connection to real customers (asking your spouse, focus groups, etc)