It's good that you're looking for what you need to know.  But you persist in looking in the wrong place.

	1.It's '''not''' in your Lotus Notes database of historical documents.
	1.It's '''not''' in your Excel spreadsheet of Story and Task cards.
	1.It's '''not''' in your cute little graphs of Engineering Time.

It's in your people.  '''Ask them!'''

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No man.  Its in your IsoNineThousand Quality process and the written procedures for everything that you do.

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Humor, lunacy, or someone having a bad day ... it's so hard to know.  ;->

''That's what I said when someone explained IsoNineThousand to me. :-)''