Jeremy Pullen is a software development manager at Cisco working on an IPTV settop.  His current personal project is doing research to answer the question "How do you effectively listen to customer?" as part of his MBA at Ga State University.
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Books to promote thought:
* ContextualDesign by HughBeyer and KarenHoltzblatt
* LeanThinking by JamesWomack and DanielJones
* LeanSolutions by JamesWomack and DanielJones
* Organizational Patterns of Agile Software Development by JamesCoplien and NeilHarrison.  See OrgPatterns.
* Product Development for the Lean Enterprise by NeilKennedy
* LeanSoftwareDevelopment by MaryPoppendieck and TomPoppendieck
* Modern C++ Design by AndreiAlexandrescu
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''After doing Agile for a number of years, I'm not so sure that the LeanProgramming analogy of software development to manufacturing is the best fit.  I'm interested in doing some hands-on experimentation with some of Toyota's techniques for developing products -- which don't follow the manufacturing approach at all.  This has largely been triggered by reading "Product Development for the Lean Enterprise" by NeilKennedy.  The biggest difference between Toyota and LeanProgramming appears to be a lack of set-based concurrent design within LeanProgramming.  See LeanDevelopmentProcess.'' -- JeremyPullen

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