''Moments of Truth'' by Jan Carlzon

http://images.amazon.com/images/P/0060915803.01._PE_PI_SCMZZZZZZZ_.jpg [ISBN: 0060915803] English title of a book by JanCarlzon, describing his period of management at the Scandinavian Airlines http://www.scandinavian.net/ which can be categorized as a form of ReFactoring (see JanCarlzon). The English translation has a preface by TomPeters.

CategoryBook