Phil Stubbington [1] is a Director of Henley Ridge Management Consulting Limited (http://www.henleyridge.co.uk) in Henley-on-Thames, Oxfordshire, England.

Phil is a highly reliable and trustworthy PROGRAMME DIRECTOR / MANAGER with exceptional delivery track record.  Most recent experience gained at DHL, EXEL, DELL, ORANGE BUSINESS SERVICES and RANK XEROX.

Very much a self starter, he is a constant improver with a strong client/customer centred approach who over delivers to measurably world class performance levels.

Excels as a troubleshooter, he is a charismatic and motivational leader with great communication skills, is flexible, very approachable and says it “as it is”.  Equally comfortable and successful dealing with clients and team members at all levels including CxOs.

NOTABLE KEY ACHIEVEMENTS

•	In previous role, delivering multi-year, multi-lingual service centre transformation programme affecting 57,800 users worldwide and benefits in excess of €37m over 3 years
•	At Exel as Global Application Competency Senior Manager took over 112 person teams that had performed badly for 4 years and transformed them into a world class delivery organisation
•	Increased programme / project management capacity by 300%, reduced cost of poor quality from more than 40% to less than 5% and achieved 100% on time, budget and quality delivery consistently over 4 years
•	Delivered best-in-class services and programmes to 220 countries at Orange Business Services and 10,000+ users
•	Negotiated what was described by the CIO as “the best deal Exel have ever struck with an IT supplier” with compound savings of over 50% and 62% improvement in service quality

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